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 Staff Org



New Appeal System (Political)
Posted 1 year ago by
Staff Org    

Hello dear citizens,

We have some informations about changes we've done!
There is new e-Sim Support Center. From now on,and in the future, the e-sim forum will be the only place for sending your appeals. Ticket system will be for bugs and translations only.

So, once when you decide to open your appeal, you will have to follow these steps:

1. Go to forum If you do not have an account you will need to register.

2. Find the category e-Sim Support Center

3. Choose what appeal you need for

4. Select/click on server you need to appeal

5. Open a new topic with the following form inside.

On e-sim forum there are all forms you need for an appeal. So, please use them.

Here are all forms listed for SUNA:

- Ban appeals link
- Fine appeals link
- Mute appeals link
- Purchase Problem - Gold & Premium link
- Stolen account & Lost password link
- Game Operator Complaint link
- Other… link

- Once when you are done writting it, you should wait, and sgo/goa will reply on your post as soon as they can. So, please wait patiently. When decision is made, and an appeal was given as reply, we will lock the topic (an appeal) and will move it to an arhive.

- Noone can see your appeal, except the author and staff members!

e-Sim team

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